Shipping & Delivery

At MoiDol, we’re committed to making your experience as smooth, private, and reliable as possible. That’s why we use trusted courier services and discreet packaging for every order with 30 day guaranteed return possibility.

🔒 Discreet, Tracked, and Reliable

  • Trusted Couriers: We ship using DHL, FedEx, and UPS to ensure secure, on-time delivery.
  • Real-Time Tracking: Track your order from production to delivery directly from your order status page.
  • Email & SMS Notifications: Opt in during checkout to receive live shipping updates straight to your inbox or phone.
  • Discreet Packaging: Plain, unbranded box — your privacy is always protected.

💸 Shipping Rates

  • FREE Express Shipping for all MoiDol Members — just sign in at checkout.
  • Guest Orders:

$4.50 – $14.90 (Free for orders over $50)

⏱️ Delivery Times

🧩 Custom Sex Dolls (Made-to-Order):

  • Production time: 1 week
  • Shipping Time: 7-14Days
    You’ll receive a tracking number as soon as your custom doll is ready. Some customized dolls might take longer to arrive, but we aim for you to get the doll in 3 weeks tops.

✅ Ready To Ship Sex Dolls:

  • EU Stock Delivery Time: 2–7 business days
  • US Stock Delivery Time: 2–7 business days

Dolls stocked in EU or US storage but cannot be customized.

🎁 Toys & Adult Products:

  • USA & Canada: 2–3 business days
  • Rest of World: 5–14 business days

🌍 Worldwide Delivery

We proudly ship to:

  • USA, Canada, UK, and EU countries
  • Also available in Australia, New Zealand, Iceland, Norway, Switzerland, Monaco, South Africa, and Turkey

🌍 Customs & Tariffs

For most destinations we ship DDP (Delivered Duty Paid). That means we handle customs clearance and import taxes for you, just track your parcel and receive it at the door.

For a handful of countries we can’t prepay duties/taxes. In those cases, the courier may collect import fees from you. We’ll still help with any paperwork and provide all required documentation.

  • DDP (customs handled): Most EU countries, USA, and select regions (see list below).
  • Duties not included: Canada, United Kingdom, Norway, Australia, New Zealand, South Africa, Israel, Malaysia, Iceland, and a few others (see list below).

If you’re unsure which rule applies to your address, contact us and we’ll confirm before you order.

Customs Handled (DDP)

🇺🇸 United States — UPS® / FedEx

🇦🇹 Austria — UPS®

🇧🇪 Belgium — UPS®

🇧🇬 Bulgaria — UPS®

🇨🇿 Czech Republic —

🇩🇰 Denmark — UPS®

🇪🇪 Estonia — UPS®

🇫🇮 Finland — UPS®

🇫🇷 France — UPS®

🇩🇪 Germany — FedEx

🇭🇺 Hungary — UPS®

🇮🇹 Italy — UPS®

🇳🇱 Netherlands — UPS®

🇵🇱 Poland — UPS®

🇵🇹 Portugal — UPS®

🇷🇴 Romania — UPS®

🇪🇸 Spain — FedEx

🇸🇪 Sweden — UPS®

🇺🇦 Ukraine —

Duties/Taxes Not Included

🇨🇦 Canada — FedEx

🇬🇧 United Kingdom — DHL

🇦🇺 Australia — DHL

🇮🇸 Iceland — DHL

🇮🇱 Israel — International

🇲🇾 Malaysia — Express

🇳🇿 New Zealand — DHL

🇳🇴 Norway — DHL

🇿🇦 South Africa — DHL

🇨🇭 Switzerland — UPS®

Factory Photos & Videos Before
Shipping

We believe in being open and real. That’s why every customer receives actual factory photos of their doll before shipping. This ensures you can confirm the quality and details, so you know exactly what you’re getting no secrets, no surprises.

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

You get to confirm the head

ℹ️ Additional Info

  • Most orders ship the same or next business day
  • Delivery estimates vary depending on location and product type
  • For custom orders, we’ll keep you updated if production takes longer than expected

    ⚠️Please note: Clothing and accessories shown in sex doll product photos are not always included. You can see on the offers pages if they’re included that month. Complete the look with our lingerie collection here

    ———


🚚 Worry-Free Insured Package Delivery (Optional):

Get full refund protection against shipping delays, loss, damage, and theft.

  • Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
  • Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
  • Damage: Claim up to the full value of your purchase if your package is damaged in transit.
  • Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.

Worry-Free Delivery also includes carbon offsets for emissions in the recipient’s destination country.
For easy resolution, visit Seel Resolution Center if any of the above occurs.

Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn’t be purchased separately.

We highly recommend keeping worry free Protection added to your order for stress-free delivery.

Works in these locations: United States, Canada, Germany, France, Netherlands, United Kingdom, Ireland, Spain, Portugal, Italy, Belgium, Austria, Australia, and New Zealand.