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Frequently Asked Questions

What's the delivery time?

Our delivery time can vary slightly depending ordered product or your location.

⏱️ Delivery Times

🧩 Custom Sex Dolls (Made-to-Order):

  • Production Time: 3 weeks
  • Shipping Time: 7-14 Days

You’ll receive a tracking number as soon as your custom doll is ready. Some customized dolls might take longer to arrive, but we aim for you to get the doll in 3-4 weeks, tops.

✅ Ready To Ship Sex Dolls:

  • EU Stock Delivery Time: 2–7 business days
  • US Stock Delivery Time: 2–7 business days

Dolls stocked in EU or US storage, but cannot be customized.

🎁 Toys & Adult Products:

  • USA & Canada: 2–3 business days
  • Rest of World: 5–14 business days

After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll get another email with the tracking number. Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.

Email & SMS updates: Activate shipping updates at checkout to get updates directly to your phone.

We accept all major credit cards. If your transaction is not going through, please double-check

  • credit card’s daily purchase limit
  • Your address is the same as in the bank info.
  • Your credit card name is correct,
  • The number, expiration date, and billing address are all correct.

We currently offer Klarna use for customers. For monthly installments, we also offer Sezzle payments & PayPal.

See payment terms. A higher initial payment may be required for some consumers.
Monthly financing through Klarna is issued by WebBank.
Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.

Toys (orders under $500): MoiDol ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.

Sex Dolls (over $500): You can cancel your custom sex doll order within 24 hours of placement. Email support@moidol.com with your order number, mail, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.

Please review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Email us at support@moidol.com for modifications.

After 12 hours, modifications are not possible due to the manufacturing process.

Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.

If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.

Yes, it’s very safe. We have delivered over 12,000 orders with 100% accuracy

We ship to the USA, Canada, the United Kingdom, and all European Union countries.

Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.

Your privacy is important to us, so our packages come in plain cardboard without logos.

For USA, UK, and EU customers, all taxes and customs fees are included in the price.

Exceptions: For CAN, NOR, AUS, SE, SA, and some other countries, import charges and taxes are your responsibility.

Accepted Payment Methods: Visa, Mastercard, Discover, American Express, PayPal, Klarna, Shop Pay, Afterpay, Apple Pay, Google Pay, MoiDol gift cards, UnionPay

🚚Route Shipping Protection:

For extra peace of mind, we offer Route Shipping Protection at checkout. This optional service protects your order against loss, theft, or damage in transit.

  • 📦 Covers Lost Packages – if your order goes missing in transit
  • 🔒 Covers Theft – if your package is stolen after delivery
  • 🛠️ Covers Damage – if your product arrives damaged

If anything happens, Route makes it fast and easy to get a replacement or refund, without waiting on courier claims.

We highly recommend keeping Route Shipping Protection added to your order for stress-free delivery.

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Sex Doll FAQ

Providing useful tips and pre-purchase answers.

What's the difference between soft head and hard head?

Soft heads are made from flexible, ultra-realistic silicone or TPE that feels more lifelike to the touch and allows for slight movement or compression. They often include implanted hair and movable jaw options for added realism.

Hard heads, on the other hand, are more rigid and durable, typically made with firmer silicone. While they don’t offer as much give or flexibility, they often allow for more precise facial detailing and are easier to clean and maintain.

Summary:

Soft head = more realistic feel, softer texture, often more expressive.

Hard head = more durable, easier to clean, better for makeup/styling precision.

Articulated hands are realistically jointed hands that contain an internal skeleton or frame, allowing independent finger movement, more natural posing, and enhanced durability.

✅ Key Benefits of Articulated Hands:

Lifelike Flexibility: Each finger can bend and pose individually, mimicking real hand movement.

Enhanced Realism: Perfect for photography or display, as the hands look natural even when resting or gripping.

Improved Durability: Stronger structure reduces the risk of finger wire breakage, which is common in basic dolls with non-articulated hands.

Better Grip & Expression: Enables your doll to hold items, pose gently, or rest her hands in more relaxed and natural positions.

🛠️ Materials & Structure:

Articulated hands are typically made with metal joints (like shown in the image) enclosed in TPE or silicone. They’re designed to replicate human bone articulation, often with 3 or more movable sections per finger.

Implanted hair refers to individually rooted strands of hair that are manually inserted into the doll’s scalp — rather than using a removable wig. This technique creates a more natural and realistic appearance, especially when parting or styling the hair.

✅ Key Benefits of Implanted Hair:

Realistic Look & Feel: The hair appears to grow from the scalp, creating a natural hairline and part.

No Wig Slipping: Unlike wigs, implanted hair stays in place and won’t shift during use.

Style Versatility: You can comb, braid, or style the hair freely just like you would with natural hair.

Premium Touch: Often made with real human hair or high-quality synthetic fibers for a soft, luxurious feel.

🧠 Good to Know:

Implanted hair is typically available on silicone head dolls, as the material holds the hair better than TPE.

It’s more time-consuming and labor-intensive to produce, so dolls with implanted hair are usually in the premium price range.

Proper care is required — use mild shampoo and avoid pulling or tugging to extend the life of the hair.

Just like heads, sex dolls can come with soft or hard hands, each with unique benefits depending on the desired realism, durability, and use.

🧤 Soft Hands:

Made from ultra-soft TPE or silicone, they feel more realistic to the touch.

Better for gentle posing or close-up photography where realism matters.

Slightly squishy, mimicking the texture of a real human hand.

May be more delicate — especially around the fingers if not reinforced.

🛡️ Hard Hands:

Made from firmer silicone or layered materials, offering more structure.

More durable and resistant to damage during frequent handling or movement.

Typically better for holding poses or supporting objects.

Less lifelike feel compared to soft hands, but more practical for long-term use.

In short:

Soft hands = ultra-realistic feel, more delicate.

Hard hands = tougher, more structured, ideal for durability.

Sex dolls come with different breast types to match your preference for realism, softness, and weight. Here’s how they compare:

🔹 Small Breasts

Naturally smaller in size (A or B cups typically).

Lighter and more compact — ideal if you prefer a petite or athletic doll build.

Can still be made with any internal material (solid, hollow, or gel-filled).

🔸 Hollow Breasts

Filled with air pockets, making them soft and squeezable.

Offer a jiggly, bouncy feel — similar to light natural breasts.

Lightweight – reduces overall doll weight.

More affordable, but can slightly deform over time with heavy use.

🟣 Gel-Filled Breasts

Filled with a special soft gel, closely mimicking the feel of natural breast tissue.

Heavier and more realistic – they move, bounce, and squish like real breasts.

Premium option for those who want ultra-realism and softness.

Slightly more expensive and adds weight to the doll’s chest.

Quick Summary:

Small: Firm & light, Light, Realism depends on fill

Hollow: Soft & Bouncy, Very light, Moderate Realism

Gel-Filled: Ultra-soft, lifelike jiggle, Heavier, High Realism

At MoiDol, we go beyond just shape and size — our dolls are crafted with incredible attention to small, lifelike details that make them feel truly real. From freckles to fingernails, each element is designed with precision, and many are fully customizable in the product options.

🧬 Hyper-Realistic Body Features:

– Fingernails & Toenails – Hand-painted with natural textures and even nail bed coloration. Choose from clear, French tip, or custom nail colors.

– Areola & Nipple Style – Select color, size, and texture during customization.

– Veining & Skin Texture – Optional skin detailing with subtle veins, pores, and soft skin creases for realism up close.

– Freckles, Moles & Beauty Marks – Add custom freckles or small marks exactly where you want them.

– Implanted Hair Options – Apply to eyebrows, pubic area, or even limbs for ultra-realistic looks (especially with silicone dolls).

– Soft Belly, Realistic Hands & Feet – Enhanced options with squishy areas and lifelike detailing.

🛠️ Fully Customizable in Product Options:

You’ll find these details listed while configuring your doll on our product page. Simply choose your preferences from dropdowns or request a custom layout in the notes — our production team takes care of the rest.

Yes! you absolutely should! Using lubricant is highly recommended when using the MoiDol vagina insert to ensure comfort, realism, and to protect the material.

✅ Best Practices:

– Use only water-based lubricant – it’s safe for both TPE and silicone materials.

– Avoid silicone-based or oil-based lubes, as they can damage the insert over time.

– Lubrication enhances the realism and prevents friction, making the experience smoother and more pleasurable.

– Clean the insert thoroughly after each use and allow it to dry before storing.

Tip: For the most realistic experience, gently warm the insert in warm water before use — then apply a generous amount of lube.

The MoiDol Movable Jaw is a premium feature available on select dolls that allows the mouth to open and close realistically, just like a real person.

✅ Key Benefits:

– Functional Oral Movement: The jaw can open naturally, enhancing realism during oral interaction and posing.

– Better Expression for Photos: Perfect for lifelike facial expressions in photography or display.

– Anatomically Designed: Includes a soft tongue and realistic oral cavity for added detail and sensation.

– Durable & Flexible: Built with an internal hinge or joint system that allows movement while staying stable over time.

⚠️ Good to Know:

– Only available on specific head types, typically with silicone material.

– Always handle gently to avoid damaging the internal hinge or soft materials.

– Use water-based lube only if using for oral purposes, and clean thoroughly after use.

In short: The movable jaw brings your doll to life — both visually and functionally — adding a premium level of realism and interactivity.

Our Sucking Vagina feature is a high-tech upgrade available on select MoiDol sex dolls that delivers an automatic suction experience — designed to feel incredibly lifelike and immersive.

✅ Key Features:

– Automatic Suction Function: Built-in mechanism creates a gentle, rhythmic suction for added pleasure — simulating natural movement.

– Hands-Free Experience: Once activated, the system works on its own for maximum comfort and realism.

– Adjustable Settings: Some models include multiple intensity levels to match your personal preference.

– Internal Texturing: Combined with soft TPE or silicone and realistic textures, the experience is smooth, tight, and natural.

🧠 How It Works:

– Powered by a quiet motor (USB rechargeable or battery-powered, depending on the model).

– Activated by a button or remote (check your specific model for instructions).

– Works best with water-based lubricant to enhance comfort and realism.

Note: This feature is available on select high-end dolls only — check the customization options or contact support to see if your preferred model includes the sucking vagina upgrade.

A Gel Butt is a premium feature where the doll’s buttocks are filled with a soft, jiggly gel material that closely mimics the feel, bounce, and softness of real human tissue.

✅ Key Benefits:

– Ultra-Realistic Feel: The gel filling makes the buttocks squishy and lifelike to the touch — similar to a real body.

– Natural Bounce & Movement: Moves and reacts just like real skin and fat when touched, slapped, or during use.

– More Comfort in Play: Feels better during intimate moments or when positioning the doll in different poses.

– Premium Experience: Often paired with soft hips and thighs for full lower-body realism.

⚠️ Good to Know:

– Available mostly on TPE dolls and select silicone models.

– Slightly heavier than standard solid hips — but worth it for the added realism.

– Handle with care to preserve the soft texture over time.

Summary: If you want a doll with a realistic, squeezable, and jiggly backside the Gel Butt upgrade is a must-have for the most lifelike experience.

The EVO Skeleton is our next-generation internal joint system that gives your doll more realistic, flexible, and durable movement — allowing for lifelike posing, better balance, and smoother articulation.

✅ Key Features:

– Double Jointed Shoulders & Knees: Enables your doll to hug, squat, kneel, cross legs, and pose naturally.

– Full Range of Motion: Advanced design allows for more human-like flexibility, especially in arms, back, hips, and neck.

– Stronger Core Frame: Built with upgraded stainless steel and reinforced joints for better durability and long-term use.

– Click/Lock System: Joints hold positions firmly during posing without collapsing, making photography and play much easier.

🧘 What It Means for You:

– More Realistic Poses: Perfect for photo shoots, positioning, or even just sitting/lying naturally.

– Increased Durability: Reduces wear on joints over time — fewer issues with loose limbs or misalignment.

– Better Balance: EVO skeletons are designed to maintain posture, whether standing or lying down.

Summary: The EVO Skeleton takes realism to the next level — giving your doll human-like motion, posing ability, and long-lasting strength from the inside out.

The outfits and accessories featured in our product photos are primarily used for presentation purposes and are not typically included with the doll. Some brands may occasionally provide lingerie, but this is not guaranteed.

For customized dolls, we will send you photos of your finished doll before shipping. Once you confirm, we’ll proceed with delivery. However, for dolls from our EU or US stock (identifier in the names), no photos are sent since these dolls are pre-made and stored in our warehouses, ready for immediate shipment exactly as shown in the product photos.

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Shop with confidence knowing you’re getting the best price. If you find a lower price elsewhere, we’ll match it to ensure you always get the best deal with MoiDol.

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We want you to shop with complete confidence at MoiDol. That’s why we offer a 30-day money-back guarantee / 30 day guaranteed return on all unused items (excluding customized sex dolls). If you’re not satisfied with your purchase, you may return it within 60 days of delivery for a refund, provided the product is unused, in its original condition, and in the original packaging.

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Real-Time Tracking: Our couriers provide regular progress and tracking updates. Follow your order on the order status page.

Email & SMS Updates: Activate shipping updates at checkout to get notifications directly to your phone

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