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Frequently Asked

Our delivery time can vary slightly depending ordered product, or your location.

Delivery Times:

Custom Orders (Dolls):

  • 7-21 working days

In Stock (Sex Dolls):

  • 2-7 working days

Toys & Other Items:

  • USA & Canada: 2-3 working days
  • Rest of the World: 5-14 working days

Learn more about shipping

We offer 90-day free returns for unused products. You can return your order at no cost if you change your mind.

Exceptions: Returns are not available for sex dolls as they are custom-made products.

Once your order is placed, a confirmation email will be sent to you. When your order ships, you’ll receive another email containing the tracking number. Our delivery partners will keep you updated with regular tracking information.

Want real-time updates? Enable email and SMS notifications at checkout to receive shipping updates straight to your phone.

We accept all major credit cards. If your transaction is not going through, please double check

  • credit card’s daily purchase limit
  • Your addess is same that in bank infos.
  • your credit card name is correct,
  • number, expiration date, and billing address are all correct.

Order processing starts within 2 hours of receipt of your order in general, so please ensure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :

You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.

If you still want to cancel after 12 hours, we will charge a certain fee 20% according to the progress of your order processing.

If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.

Once the doll has been shipped and the tracking number for the in-stocked doll or your custom doll has been finished,  the order will not be canceled, please understand.

Here’s the revised version with your branding and email:

Please review your order carefully before submitting. You may request changes within the first 12 hours for a one-time modification fee of $79.00. To make any changes, please contact us at service@moidol.com.

After 12 hours, modifications will no longer be possible due to the manufacturing process.

Many of our products are shipped separately due to packaging requirements. For instance, if you order a sex doll along with accessories like a cleaner, they may be dispatched in different packages. While they often arrive around the same time, it’s possible they may be delivered separately.

If you need to collect your items from a postal office, please make sure to provide both tracking numbers. For any questions or concerns, feel free to contact our customer service team.

Yes, it’s very safe. We have delivered over 16,000 orders with 100% accuracy and 1.5milliom trusted followers

We ship to the USA, Canada, the United Kingdom, and all European Union countries and all over the workd

Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.

Yes, all of our packaging is 100% discreet. We do not include any logos, product names, or branding on the outside of the box. Your privacy is our top priority, and the package will arrive looking like a standard, plain parcel—so no one will know what’s inside except you.

For USA, UK, and EU customers, all taxes and customs fees are included in the price.

Exceptions: For CAN, NOR, AUS, SE, SA, and some other countries, import charges and taxes are your responsibility.

Accepted Payment Methods: Visa, Mastercard, Discover, American Express, PayPal, Klarna, Shop Pay, Afterpay, Apple Pay, Google Pay, Joy Love Dolls gift cards, UnionPay

Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.

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